Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Our deliveries are any time before 3pm. We do not do any time deliveries except for Funeral Services and large events.

We do prioritize school deliveries and business deliveries; residential deliveries are any time before 3pm. We do offer express delivery before 12 noon for an additional $5.00 to the delivery fee; this guarantees your order to be delivered no later than 12 noon.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.